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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeni Dunlap

March 18, 2026

5  out of  5
rating by Jeni Dunlap
"Kayla made switching from Florida extremely easy, was pleasant and friendly, and extremely efficient. Best auto insurance experience I have had!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Tom Pearson’s Team! We deeply appreciate your kind words here in Richmond . "
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Trudy Hairston

March 16, 2026

5  out of  5
rating by Trudy Hairston
"Kayla helped me with my insurance after I moved to a different state. She was friendly, knowledgeable, patient, and thorough. She also gave me information about how to lower my premium."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Allison Patterson

March 13, 2026

5  out of  5
rating by Allison Patterson
"Kayla K is an absolute rock star! She makes the insurance process very easy and is very patient with me. Always a pleasure to work with her!"
We responded:
"Allison, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Tom Pearson’s Team is just a call or email away!"
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andrae butts

March 13, 2026

5  out of  5
rating by andrae butts
"After getting assistance from this agent I was able to improve my quality of life, ty so much"
We responded:
"andrae, thank you for your wonderful review of State Farm Agent Tom Pearson’s Team!"
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Lahat Mbodj

March 11, 2026

5  out of  5
rating by Lahat Mbodj
"Kayla helped me get a great rate on car insurance."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Massiel Ferrer

March 11, 2026

5  out of  5
rating by Massiel Ferrer
"Excelente atención"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Leuz Mark

March 9, 2026

5  out of  5
rating by Leuz Mark
"Kayla was very helpful and kind"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Tom Pearson’s Team. "
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Keith Shelton

March 6, 2026

5  out of  5
rating by Keith Shelton
"She was awesome"
We responded:
"Keith, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Tom Pearson’s Team here in our Richmond office. "
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Joel G

March 5, 2026

5  out of  5
rating by Joel G
"I spoke with Kayla over the phone, great communication and great customer service. Very informative"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Tom Pearson’s Team. "
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Joan Campbell

March 4, 2026

5  out of  5
rating by Joan Campbell
"Kayla Knaack help go over all my insurance needs today. She was extremely helpful and knowledgeable. She deserves a raise!"
We responded:
"Joan, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Tom Pearson’s Team here in our Richmond office. "
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DAT BOY MALIK

March 4, 2026

5  out of  5
rating by DAT BOY MALIK
"She was very helpful and informative"
We responded:
"DAT, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tom Pearson’s Team!"
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Kiana Claud

March 4, 2026

5  out of  5
rating by Kiana Claud
"Kayla is amazing, and always so eager to help, Thank you so much!"
We responded:
"We are grateful for your 5-star review, Kiana! Thanks for taking a moment to share your positive rating of State Farm Agent Tom Pearson’s Team here in Richmond . "
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David Maloy

March 2, 2026

5  out of  5
rating by David Maloy
"Kayla was very friendly and professional with helping me understand my policy and helping me get the most I could for protection. Thank you Kayla!"
We responded:
"David, thank you for the kind words about Kayla! We are thankful for the opportunity to assist you with your insurance needs. "
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Maria Sullivan

February 27, 2026

5  out of  5
rating by Maria Sullivan
"Tom and Kayla were AMAZING to work with!"
We responded:
"Thank you for the 5-star review, Maria! Here on State Farm Agent Tom Pearson’s Team, we are proud to serve our community and appreciate your recognition. "
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Tracy Brumfield

February 26, 2026

5  out of  5
rating by Tracy Brumfield
"Kayla was super responsive and had our policy addition handled quickly. A pleasure to work with!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Conway Carter

February 26, 2026

5  out of  5
rating by Conway Carter
"Kelly Ann has superior communication skills and is delightful to work with. My wife and I were very impressed with KELLY ANN"
We responded:
"Conway, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Tom Pearson’s Team here in our Richmond office. "
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Joseph Palaszewski

February 25, 2026

5  out of  5
rating by Joseph Palaszewski
"Kelly was a pleasure to speak to. Would highly recommend"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Tom Pearson’s Team! We deeply appreciate your kind words here in Richmond . "
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Mason F

February 24, 2026

5  out of  5
rating by Mason F
"I was in search for a reliable and cost efficient insurance company for renters insurance. Upon multiple searches, I contacted state farm and received a call the same day. I was then greeted by a delightful woman named Kayla. She explained thoroughly through the options of renters policies, and we agreed on the exact one for my preferences. She made the experience feel like family and stayed professional throughout it all. I can now happily proceed with my move out, and start a new chapter in my life. Thank you again kayla and state farm!"
We responded:
"Thank you so much for the 5-stars, Mason! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Andrew Napoli

February 24, 2026

5  out of  5
rating by Andrew Napoli
"We have been with State Farm for over 20 years. We were about to find a new insurance company because of the way we were treated by another branch. I called here first and thankfully Kayla answered and treated us with the kindness and respect everyone deserves, but especially honoring the fact that we have been loyal customers forever. Kayla worked extremely hard to solve our problems - going far above and beyond, even when it seemed the issues were unsolvable. We are grateful beyond words. Tired of being treated like a number? Call Kayla."
We responded:
"Andrew, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Matthew Akers

February 19, 2026

5  out of  5
rating by Matthew Akers
"Love Kayla! She was amazing! She was so nice and helped reduced my insurance by a tank of gas a month!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Richmond to know that you had such a wonderful experience with us here on State Farm Agent Tom Pearson’s Team."
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Tamika Hunter

February 19, 2026

5  out of  5
rating by Tamika Hunter
"Awesome people to work with. Thank you Kayla for all the great information."
We responded:
"Thanks so much for the amazing review, Tamika! We really appreciate your support here in Richmond . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Alexis Hutchins

February 16, 2026

5  out of  5
rating by Alexis Hutchins
"Kayla was the absolute best! She was so sweet, engaged, patient, & helped me get the best deal possible. She made switching insurances SO easy, and she will be my go-to contact. Go see her if you want the best rate on insurance :)"
We responded:
"Thank you so much for the 5-star rating, Alexis! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Lauren Ashley Payne Morris

February 13, 2026

5  out of  5
rating by Lauren Ashley Payne Morris
"Kayla Knaack was highly recommended to me and she did not disappoint! She was very personable and helped me tremendously."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Tom Pearson’s Team. "
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Bryan Riddle

February 12, 2026

5  out of  5
rating by Bryan Riddle
"Kayla was exceptional with my needs"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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igorota m

February 9, 2026

5  out of  5
rating by igorota m
"Betty Burkett had been my agent for the past30 years and she always provide excellent professional service. She never disappoints,always helpful. accomodating and patient with all my questions.nila d State Farm account holder 0061-6755-07"
We responded:
"Wow, thank you for the 5-star review, igorota! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"